Create Team Chat Group/Channel Linked to a Ticket

Sometimes we receive a cun ticket that needs the collaboration of other teammates (Right now we do it for notes) but I think it would be nice to have a channel / chat group linked to a ticket.

For example, in the ticket view, add a button like "Discuss" or "chat", and when you click on it a channel is automatically created and asks to invite colleagues where you can discuss things about the ticket

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  • Thanks for sharing Nestor! ONe of the learnings we have from our teamchat is that it would be very nice to better integrate it with the inbox (like easily sharing conversations from the inbox in team chat and vice versa). This is something we are willing to further investigate. If there is any news upon this, we will let you know! 

      • nestor
      • nestor
      • 1 yr ago
      • 1
      • Reported - view

      Tamara Berner Yes that is what i mean, start a channel/group or conversation from the inbox/ticket, instead copy paste the ticket id ... or viceversa

      Right know Teamchat is in same application but no integration with the rest of functionality, so will be very nice to have this.


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      • Charlotte Beenen
      • Product Support Specialist
      • charlotte_trengo
      • 1 yr ago
      • Reported - view

      nestor thanks for the clarification!

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