whatsapp Business

we are moving whatsApp business to trengo but before we deleting our account to move we need to Know how much time would it take. also, after deleting our account from mobile whats next? 

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  • Thanks for sharing Amani! In our experience your account will be live within one day. Depending on the moment you delete your account it is even possible to be back online within an hour. Please contact us at team@trengo.com to talk over the possibilities of planning this moment as good as possible.

    For what's next: as soon as you delete your account we will be able to request your number to be activated. As soon as the number is activated in your account, you can verify the number. You will receive instructions on how to do this via email and after these steps have been done, you will be back online. 

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      • Emma
      • Emma
      • 9 mths ago
      • 1
      • Reported - view

      Tamara Berner Hi! And once you do this, how do you change whatsapp profile pic and status?

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    •   Emma Tamara Berner We are also looking for this, how can we update our profile picture?

      https://developers.facebook.com/docs/whatsapp/api/settings/profile/photo/

      Why don't we have that option

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    • Emma Same question, I would like to add WhatsApp status...

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      • Charlotte Beenen
      • Product Support Specialist
      • Charlotte_Beenen
      • 13 days ago
      • Reported - view

      Hi Emma  , Jeannette , and mehmet uyar ! Where you can adjust your WhatsApp profile picture and status is depending on which way you have connected your WhatsApp Business API in Trengo (through our business partner, Twilio, or any other partner).

      Please reach out to our customer support team in order to give you some guidelines on where you can do this! You can reach them via the chat in your account, via WhatsApp (+31850013030), or via email (team@trengo.com). 😊

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  • Hi Emma and mehmet ! How you can change your WhatsApp profile picture is depending on how - and with which provider - you have connected WhatsApp in Trengo. Feel free to reach out to our support team via team@trengo.com so they can guide you on how to change your settings!

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  • Hiii...

    The chatbot is not working .While adding the questions,the error be like "unexpected error occurs.our team has been notified in the issue".Why this happens?Also flowbot is only work at once when same number is used.If I want to sent messeges again,there is a need for choosing another number.Both chatbot and flowbot are created as automated.

    Furthermore, I can't create any contacts through API in https://developers.trengo.com.There have two fields such as identifier and channel id.What identifier denotes?Is Channel id  denoting as a whatsapp number which have a channel?

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      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 4 mths ago
      • Reported - view

      Sufaira Thank you for your question. What you are describing seems like an issue which requires further investigation. Please reach out to team@trengo.com with all the details, our product support team will then be able to help :)

      As for importing contacts via the API, the identifier is the actual contact, so in case of whatsapp it would be the phone number. The channel id can be found at the end of the URL when you're on the whatsapp channel settings page (such as https://app.trengo.com/admin/channels2/wa_business/12345

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  • 13 days agoLast active
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