Adaptive URL in live chat when customer navigates to another product during the conversation

We have a business with a lot of different products. When we talk to a customer by livechat it's very usefull if the URL changes if the customer navigates to another page or product. In that case we know what product the customer is talking about at that specific moment. 

Now we have to chat a few minutes trying to find out what product the customer is talking about. That seems unproffessional and unefficient.

3replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Casper Los Thank you for your feedback. The URL should change based on where the customer is at the time of sending the message, so this might be a bug. Could you please report this with the product support team by emailing team@trengo.com ? Make sure to include a thorough explanation of the situation and any helpful screenshots. Thank you in advance!

    Like
      • Casper Los
      • Casper_Los
      • 5 mths ago
      • 1
      • Reported - view

      Daniela Backman Thanks for your reply! I actually contacted support, they said the URL was based on the page when the customer starts the chat. I reported the issue already. 

      Your collegue Michael (nice guy by the way 馃槉) replied on 9 dec 16:38: 

      Thanks for your time on the phone today! As we discussed, in the URL in the chat you will only see the page link where the visitor started the chat. The URL does not change when the visitor goes to another page.

      This might be an interesting idea to share in our Trengo Community! Here our customers can share ideas and requests that they would like to see in Trengo. Customers can comment on each other's ideas and when an idea has a lot of likes, it will have a greater chance of being picked up by our Product team. Here are some success stories.

      Like 1
      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 5 mths ago
      • Reported - view

      Casper Los Thanks for getting back to me. I've further investigated this and it seems to be a bug after all, the url should be the one on which the customer sent the message, not only the url on which they initiated the chat. Apologies for the confusion, there was a slight internal miscommunication. I'll send you an email and we can continue this privately. 

      Like
Like2 Follow
  • 2 Likes
  • 5 mths agoLast active
  • 3Replies
  • 9Views
  • 3 Following