Adaptive URL in live chat when customer navigates to another product during the conversation
We have a business with a lot of different products. When we talk to a customer by livechat it's very usefull if the URL changes if the customer navigates to another page or product. In that case we know what product the customer is talking about at that specific moment.
Now we have to chat a few minutes trying to find out what product the customer is talking about. That seems unproffessional and unefficient.
Casper Los Thank you for your feedback. The URL should change based on where the customer is at the time of sending the message, so this might be a bug. Could you please report this with the product support team by emailing email@example.com ? Make sure to include a thorough explanation of the situation and any helpful screenshots. Thank you in advance!