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Many of of our customers use Whatsapp audio to record voice messages rather than type due to time constraints or the fact that foreign language characters take a long time to type. Also - our service reps speak multiple languages - so keyboards are difficult to use to replay for each customer. As a customer care person I'd like the ability to record a voice message from the browser so that we can quickly communicate.
Trying to record a message in another app, save it, then uploading it just not feasible given the time constraints of our service team.