Being able to send Voice notes through Trengo

Hello Trengo community, got a suggestion for being able to reply with voice notes through WhatsApp Business.  A lot of our customers look for detailed explanations of our products/services and ask us to explain to them as a voice note. 

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  • Thanks for sharing this wish! At this moment it is possible to receive Voice notes, but not yet to respond with them. We will keep track of this topic and keep you posted if there's any news worth mentioning. 

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  • Many of of our customers use Whatsapp audio to record voice messages rather than type due to time constraints or the fact that foreign language characters take a long time to type.  Also - our service reps speak multiple languages - so keyboards are difficult to use to replay for each customer.  As a customer care person I'd like the ability to record a voice message from the browser so that we can quickly communicate.  

    Trying to record a message in another app, save it, then uploading it just not feasible given the time constraints of our service team. 

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