Create a super admin account that can be used by more than one person

It would be good to allow the administrator account log in from different devices at the same time. Currently we have some users of Trengo who do not need an agent license as they do not work on tickets, but they need to work on updating the knowledgebase fore instance. This means we have to allocate access for that purpose and restrict the agent supervisor from using the admin account. You need to add in Trengo a super admin account that cannot respond to conversations but is capable of making system changes and be accessed by more than one person at a time so that such use cases are catered for.

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  • 2 mths agoLast active
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