Check how often quick replies are used

We would like to check how often a quick reply is actually used, so that we can make / keep the list as current and practical as possible.

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  • Thanks for sharing this suggestion! Sounds like a great improvement to help keeping track and improving your Quick replies. I will keep track of this post, and keep you up to date if there's any news. 

  • A workaround for this would be to create rules that automatically label conversations when a quick reply is used, and then review the reports for these labels. To set this rule up, use when "Outbound message is sent", condition message body contains a part of the quick reply text, and an action to attach label. 

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  • 11 mths agoLast active
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