Send later / verstuur later option replies inbound email

It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.

Pro's:
- User expectation when you reply to fast on their email
- Receiver of the reply might be in different time zone
- Receiver whats to receive its reply on a set time and date.
- Possibility to schedule agent time to reply to all new inbound emails without overwhelming same receivers (for example a user has 4 tickets opens which need to be replied to in a timely fashion).
- Send out personal time based content specific to the person (for example if you want to congratulate someone with a typed and personal email on a certain date) ** already possible when starting a new conversation **

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  • Kajan Thank you for your feedback. We definitely see the value in this feature. Is your request only for email? 

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      • Kajan
      • Kajan
      • 5 mths ago
      • Reported - view

      Daniela Backman Yes, our feature request is only for email conversations.

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