Send later / verstuur later option replies inbound email
It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.
- User expectation when you reply to fast on their email
- Receiver of the reply might be in different time zone
- Receiver whats to receive its reply on a set time and date.
- Possibility to schedule agent time to reply to all new inbound emails without overwhelming same receivers (for example a user has 4 tickets opens which need to be replied to in a timely fashion).
- Send out personal time based content specific to the person (for example if you want to congratulate someone with a typed and personal email on a certain date) ** already possible when starting a new conversation **