Quick Reply - Tags For Custom Field

Hi Trengo Team,

I would like to suggest to add function that is able to retrieve custom field value during quick reply.

For example, I have a custom ticket field 'Delivery Time' and custom contact field 'Address'

During conversation with customer, I need to confirm both field value with them and now I need to use copy and paste to get the value.


It would be great if Trengo can make some tag to retrieve the custom field value in Quick Reply.

In my case as example, retrieve the Delivery Time field (custom field for Ticket) value by using [Ticket Delivery Time], and Address field (Custom field for Contact) by [Contact Address]




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  • 13 days agoLast active
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