User roles/permissions within admin area

There should be a possibility to enforce different rights and have different admin rules.

I.e., we use Trengo help center and I'm the one who writes these articles, but I am not an admin myself. So as soon as I wish to publish a help center article, the admin user has to make me an admin. I can only view all the settings OR see nothing at all.

Perhaps it's even an idea to make a user eligible to be the admin of their user channel. Say you have a customer service line 1 and line 2. A team leader will be able to control quick replies, assign rules, etc. for their channel.

I suggest something like:

  • Administrator/owner - all rights
  • Moderator - all rights except the very sensitive areas like password, main e-mail, etc. Basically 'Admin' without ownership
  • Writer - only access to help center and quick replies f.e.
  • User - no access to settings at all
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