Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets
As I told before we are currently using Zendesk, and are thinking about migrating to Trengo for the simple fact that your a dutch startup and Trengo got some feature I really, really like.
In our current setup we use SSO to let customers automatically sign on to their customer portal. We develop a SaaS product and the admins of this software have access to our support center. We're doing this with SSO so they can just click a button in our backend to go to the portal where they are signed in without even having to think about it.
Because they automatically sign in we have a widget in our backend from which they can access the private knowledge-base which is only accessible for our customers.
Thanks for sharing ! We are currently researching the SSO feature for agents, but I must be honest. But my guess is that if your other feature is released, with the API, it should be possible to attach it to the SSO for their portal. I will keep track of both posts and keep you updated about its possiblities.
Is there any news about this subject? Our customers still cannot easily go to the Help Center. I used to post a password to a url so users didn't have to know the current password to the help center. This worked great but a few months ago something change in Trengo and this doesn't work anymore. Someone from support tried to help me but he couldn't do anything about it.
I really want to integrate our platform to have a more seamless experience for our users. So they can just press "Help Center" en be logged in with SSO.
Or better yet, that the widget can use Help Center with a password so I can just add a help center widget in their admin environment. But this still isn't possible, I can choose the Help Center in channel but the widget stays empty.
Does anybody know other great, affordable software for setting up a Help Center and integrate it with a ticketsystem? We used Zendesk before Trengo, but paying €80,- per account is way too much. I'm on the lookout for good software for putting up a private selfservice Help Center, with context-sensitive search possibilities that I can integrate directly within our own platform.
After two years I know Trengo is not the way to do this, and I don't really think there will be any updates on this in the near future. So if somebody knows a great alternative so we help our customers out I would greatly appreciate it.