Single Sign-on (SSO)
This is a bit in addition to my other "idea" at https://talk.trengo.com/t/h7hh5xk/customer-portal-with-support-tickets
As I told before we are currently using Zendesk, and are thinking about migrating to Trengo for the simple fact that your a dutch startup and Trengo got some feature I really, really like.
In our current setup we use SSO to let customers automatically sign on to their customer portal. We develop a SaaS product and the admins of this software have access to our support center. We're doing this with SSO so they can just click a button in our backend to go to the portal where they are signed in without even having to think about it.
Because they automatically sign in we have a widget in our backend from which they can access the private knowledge-base which is only accessible for our customers.
Thanks for sharing ! We are currently researching the SSO feature for agents, but I must be honest. But my guess is that if your other feature is released, with the API, it should be possible to attach it to the SSO for their portal. I will keep track of both posts and keep you updated about its possiblities.