Flowbot stuck

Our Flowbot gets stuck and is not 'listening' to widget automations anymore. Problem started when moving from developers site, to live. 

Give it a try, 123helikoptervluchten.nl When you hit 'Aan de slag', flowbot should immediately start to ask your name. But in stead, it now starts with waiting for the customer input. Whatever the customer puts in, then the flowbot will start asking the question what his/her name is.

2nd issue, I created several widget automations for the flowbot. When on curtain pages, to skip curtain steps. It worked well on the dev site, but not at all anymore on the new site, even though I updated the weblinks to the new website. 

Anyone has an idea? I asked team@trengo.com a few times now, but vague answer/no answer/few days delay between answers. Long story short, would like to call them, but it seems very hard to get to talk to someone as soon as you went from trial to paid customer??

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  • W B Thank you for your message. I've reached out to the support team to follow up on this matter with you. They should be in contact with you today or tomorrow! Apologies for the confusion.

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  • 11 mths agoLast active
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