Statistics: Closed tickets graph doesnt show what the help.trengo page says about it.

I dont know if this is a bug or an idea but we assumed that the dates in 'closed tickets' graph under Statistics were related to the date when the tickets are closed, but it turns out that these are the dates when the tickets were created. For example, if we received a ticket yesterday and today i answer and close the ticket, the 'closed tickets' graph will show that i closed a ticket yesterday and not today.

This really doesn't make sense if im being honest and it doesn't match the information that is given on the help page (https://help.trengo.com/nl/articles/5728-hoe-gaat-het-werken-in-trengo-bekijk-de-statistieken)

If we want to know how our costumer service did on a monday, it doesn't show any closed tickets because they're doing everything from the weekend. 

it would be much more valuable if we can see how many tickets our team members are closing on the specific day.

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  • Thanks for sharing Miran! We recently updated our Help Center with new articles. I feel they are more correct right now. We are also planning to improve our Statistics, so this feedback is much appreciated. Thanks! 

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