I would like to see some kind of dashboard where I can see in real time what a colleague is doing. Is he / she on a call, and if so for how long? Is the person chatting or emailing? And is the colleague available for calls or is he / she unavailable.
Monitoring the team is now an important aspect for us with Corona because we often work from home.
Thanks in advance.
Thanks for sharing!
At this moment there is already a start of this overview on the right side of your inbox:
Here you can see some of the things you requested for:
- Status Online / Away / Offline.
Here Online means: Logged in & available for Live Chat
Away means: Logged in & not available for Live Chat
Offline means: not logged in.
- Call status which comes in three colors:
Green: available for calls
Red: Not available for calls
Orange: currently in a call
I understand is what you wish for is to have this information and some extra's in an extra page / dashboard overview. At this moment we have not scheduled such a feature and I can believe that the wishes for what to show on this dashboard may vary from customer to customer. It is always possible to build this using our API. Meanwhile I will keep track of this post and keep you informed when we are planning on building such a dashboard, or whether I have a customer that build one of those themselves.