More options for notifications outside of Trengo
Not every teammember wants to receive 'Assigned to you' e-mails in their private inbox. This is an account setting for the whole company now, but it would be nice if our collegues would be able to choose their own preferences in notifications.
I totally agree with this! Would be great if any user could choose preferences (email / pop-up / sound / no notification at all / etc) for different kind of situations (ticket assigned to your team / ticket assigned to you / someone replied on conversation / private message from other user / etc).
Kind regards, Anne
Hi Marie-Louise and Anne Schulze thank you for your feedback. You can set up notifications on account level when going to your profile here https://app.trengo.com/profile/preferences
This setting is just for a basic notification, but being able to customise notification preferences is not possible. For the different kinds of notifications you explained, these standardly appear in the bottom left corner under the bell icon or as a mark on the team chat icon.
Marie-Louise The notification email which says a ticket has been assigned to you is a setting per channel (all except email), and this will be sent to the email addresses you specify there. If you need support on adjusting your notifications, please reach out to email@example.com. Our product support team will b e happy to help you further :)