More detailed user access rights
It would be nice if you could add different areas to a role/account.
For us, a support user and supervisors should be able to see and react to tickets, but also do the following:
- Create/edit help center articles
- Train the chatbot
- Manage rules
- Create and edit auto replies
- Create labels
But should not be able to change teams, channels etc.
Would be nice if a more flexible acces rights model will be implemented.