More detailed user access rights

Hi,

it would be nice to have more options in terms of user acces rights. Especially the settings menu item has so many different options that not everyone should be able to change. But it does contain features that "regular" user should have access to. Aside from that, the reporting/statistics tab, should also be a different right.

It would be nice if you could add different areas to a role/account.

For us, a support user and supervisors should be able to see and react to tickets, but also do the following:

  • Create/edit help center articles
  • Train the chatbot
  • Manage rules
  • Create and edit auto replies
  • Create labels

But should not be able to change teams, channels etc.

Would be nice if a more flexible acces rights model will be implemented.

Cheers,

Mike

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