Enable and disable chat sound for users
It is desirable to have a sound setting where the pop-up and message sound can be turned on and off. If users have switched on their sound on their device, it is still possible to switch sound on and off in Trengo. Make it possible for the pop-up and messages to be arranged separately from each other
Thanks for sharing Danielle!
Every channel has a setting where it is possible to set the sound for that setting.
Besides, every employee can set for himself whether he or she wants to receive notifications or if he or she wants to snooze them: