Mike thank you for your feedback. Could you elaborate on a use case where it would be necessary to move a ticket from one channel to another?
Daniela Backman We replaced a channel A with B. Hiding the "old" channel A is not possible. Deleting channel A also deletes all the messages. You can move one message but if you have multiple messages it's a problem. In our case we replaces 6 channels. Now we have 12 channels enabled, 6 old and 6 new. I want to move the messages and then delete the old channels.