Create an action to move a message to another channel

Make it possible to move a message or multiple messages to another channel keeping the state (new stays new, closed stays closed etc.)

2replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Mike thank you for your feedback. Could you elaborate on a use case where it would be necessary to move a ticket from one channel to another?

      • Mike
      • Mike
      • 10 mths ago
      • Reported - view

      Daniela Backman We replaced a channel A with B. Hiding the "old" channel A is not possible. Deleting channel A also deletes all the messages. You can move one message but if you have multiple messages it's a problem. In our case we replaces 6 channels. Now we have 12 channels enabled, 6 old and 6 new. I want to move the messages and then delete the old channels.

Like1 Follow
  • 10 mths agoLast active
  • 2Replies
  • 10Views
  • 2 Following