CSAT for live chat improvements
We are using CSAT for out live chat now and it would be nice if the feedback could be given inside the chat. This would lower the barrier to give feedback significantly. Showing a link can give the impression that you have to fill out an extensive form.
Until then it would be nice if you can edit the HREF tekst of the link.
Now customer sees the full url with uuid, it would be nicer to show something like:
How did we do? Please click here to leave your feedback
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Jelle Breuer thank you for your feedback! We will keep an eye on the demand for this feature :)
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Great idea!
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Yes great idea!
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Hey Julia ! Thanks for sharing your opinion on this topic! I saw you left a similar post about this topic - I have deleted your other post in order to maintain visibility and avoid duplicate posts! 😊
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