CSAT for live chat improvements
We are using CSAT for out live chat now and it would be nice if the feedback could be given inside the chat. This would lower the barrier to give feedback significantly. Showing a link can give the impression that you have to fill out an extensive form.
Until then it would be nice if you can edit the HREF tekst of the link.
Now customer sees the full url with uuid, it would be nicer to show something like:
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Hey Twan van Hulten ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment to further elaborate on your wishes. I have deleted your other post in order to maintain visibility and avoid duplicate posts! We will keep you updated here if there are any developments concerning this topic 😊