Sort tickets per channel in 'Assigned to me' folder

In 'Assigned to me' it's only possible to sort from old → new or new → old. When working with several channels certain channels might have a higher priority than others. Customers would like to be able to sort the tickets per channel within 'Assigned to me' to work in a fixed order per channel.

For instance chat has a higher priority than email


Note: This feature has been requested by existing customers but only documented internally. Moving this to our external community for universal visibility.

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like1 Follow
  • 2 wk agoLast active
  • 2Views
  • 1 Following