CSAT toevoegen aan de chat

Omdat onze klanten veelvuldig gebruik maken van de live chat en altijd daarbij hun e-mailadres moeten invullen, willen we hen ook de CSAT sturen na een chatgesprek. 

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  • Paul Bergsma  Our community language is English so that our full community can understand :) This time I will answer your question, but please keep this in mind in the future. Launching CSAT for other channels is already on the planning, we will let you know once the update is launched.

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  • I will, and thanks!

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  • Paul Bergsma Exciting news! CSAT is now available for all channels!

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    • Daniela Backman Nice, thanks!

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    • Daniela Backman Do you have an example or template for how to setup this correctly inside the chat?

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      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 4 mths ago
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      Paul Bergsma You can set up CSAT for chat the same way as for email. You can find further instructions here. Don't hesitate to reach out to our support team team@trengo.com if you have any further questions :)

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