Customer portal with support tickets
There are a few things missing, I've sent it by e-mail but you told me to post it here. So here goes.
What I'm missing is a possibility for my customers to login to a customer portal. At this moment people can login to our support portal and gain access to the knowledgebase and to all their support tickets. So a customer sents us an e-mail or submits a ticket, and they can follow the progress of their ticket in their own portal. They can also see older, closed tickets and they can see tickets of other people within their own organisation.
If we would migrate to Trengo this would be greatly missed by us and our customers. It's great that we can have a clear view of everything that's going on. But I would give this possibility to our customers as well.
Thanks for sharing this feature! I really like this request, we have been researching this feature and at this moment we do not offer it, but we do offer a custom channel for organisations that have such a customer portal. If this could help you, please send an email to email@example.com, so I can help you with the setup!