Customize Auto reply mail

Could we customize the Auto reply mail that is sent in all situations (not only outside if ofice hours)? For example, when we receive a ticket from a centail country, could we automaticly adjust the Language of the Auto reply mail, or could we change the content of the text in certain situations? 

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  • lizet Definitely! You can also set up auto replies using rules, which gives you a lot more freedom to customise what to send to who and in which situation. You can read more about rules in this article. To set them up as auto replies, you would use the action to send message.

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      • lizet
      • lizet
      • 8 days ago
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      Daniela Backman Thank you! 

      Would it also be posstibe to sen a message that will "replace" the Auto reply (that is set up in the email settings)? Otherwise a client would receive 2 auto replies in a row, with a bigger chance that both are not read very well. 

      Thank you in advance for your response!

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    • lizet No problem! If you set up auto replies for a specific channel using rules, then it's best to turn off the auto reply that you have set up in the channel settings or in the Auto reply feature (which allows you to set up auto replies for multiple channels at once).

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