Customize Auto reply mail
Could we customize the Auto reply mail that is sent in all situations (not only outside if ofice hours)? For example, when we receive a ticket from a centail country, could we automaticly adjust the Language of the Auto reply mail, or could we change the content of the text in certain situations?
lizet Definitely! You can also set up auto replies using rules, which gives you a lot more freedom to customise what to send to who and in which situation. You can read more about rules in this article. To set them up as auto replies, you would use the action to send message.