Hyperlink in Flowbot

I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page. 

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  • Not sure, but for me this works. I simply edited a hyperlink (plain URL) and I can click on it, a new window will be opened. 

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    • Nick  Is it for you possible to modify the text? Or does the entire link will be shown?

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      • Nick
      • Nick
      • 6 mths ago
      • 1
      • Reported - view

      Jessica Gajadien 

      It does show the entire link (unfortunately) it would be better to use a hyperlink markup to keep things clean. 

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    • Nick Thanks, I understand! I would like to have the possibility to add the hyperlink without showing the entire url. Indeed to keep things clean and as short as possible. I am using it in the flowbot and I don't want to add too much information, as people don't like to read ;) 

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      • Nick
      • Nick
      • 6 mths ago
      • 1
      • Reported - view

      Jessica Gajadien 

      count me in, makes it much more aesthetically as well. 

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    • W B
    • W_B
    • 5 hrs ago
    • Reported - view

    Same here. Clean title, with hyperlink. Anyone knows how to avoid it opens a new window? Feel like a bug, because after when it opens a new windos, the flowbot is starting again from 0. After directing to a certain page in SELF, customers should then be able to start a live chat in stead of flowbot.

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  • Thank you all for your feedback. Hyperlinks in the flowbot is definitely something we want to have as a feature in the near future! 

    For now, I recommend you to use a url shortener such as https://bitly.com/ if you have extra long links.

    W B That does indeed sound like a bug, the flowbot shouldn't start from 0 after a user clicks on a link. Could you report this to our product support team team@trengo.com for further research?

    You do however want the link to open a new window so that the customer doesn't get redirected away from the chat. 

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