Copy mandatory e-mail from pre-chat form to customer profile

We're using the pre-chat form to request a customer's email (as a mandatory field, "always available" is enabled in chat config). This email is nicely presented in the corresponding tickets that are created.

However, this address is not automatically copied to the customer's profile and in order to make sure our responses are delivered via email when the customers who started the chat are offline (which happens frequently due to the international nature of our business), we now have to manually copy this email to the profile which is sometimes neglected an a little prone to errors causing us to miss potential questions and sales.

Therefore: Would it be possible to automatically copy the email provided by our customers to the customer profile when the ticket is created?

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  • Thanks for sharing this suggestion! We will keep you updated on any news regarding this feature! 

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