Difference between the open and "pending" tickets by color.
Hi ! 👋
It would be a good idea to make a distinction more clear by color between the open and "pending" tickets.
Currently, we only can see if one ticket is open through the round icon green, and is not very clear in our daily that distinction. Especially if we have many situations for managing. For that reason, I would like to suggest creating a feature to coloring automatic the ticket there you consider as pending ( grey for example ).
Also, it would be important to us if the open tickets appear first.
Thanks! Have a nice day