Customer feedback survey --> e-mail signature

It would be nice if it became possible to add an option to review directly to an answer sent by the employee (for example in the signature)

It would be nice if we could add a review option to the email that one of the employees sends in response to a new ticket. Now it is only possible to send an extra e-mail afterwards, but we prefer not to, because then the customers will receive too many e-mails.