Disable mandatory email collection form

Why oh why is this mandatory?


We have no choice but to collect email addresses when the agents are offline or its outside of business hours. There is no way to disable this.


It's quite that assumption that everyone would want this feature. Let us turn it off please. You can disable "show always online" in the widget but for some reason it still thinks you want to collect this information with just another form. I would think that if you disabled this, then you disabled it and that's the end of it.


Love the product but not sure what you are thinking on this one.


I can appreciate that a lot of people want to collect email addresses and messages, but you need to consider that others do not and only want to talk to customers live.


I just want to be able to have the chat be online during business hours, and disabled outside of business hours with no forms ever. Please make an off switch for the form. Thank you.

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