Customer is not muted when putting the call through

We have had some experience with transferring calls to a colleague in which the customer does not get put on hold, but can actually hear our conversation with the other person. 

Have you heard this before and is there a solution? 

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  • Thanks for sharing! Could you please send us some examples (ticket numbers) in which this occurs via

    We would like to know the following details: 

    - ticket number

    - inbound or outbound call. 

    - Transferred internally or externally? 

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