Possibility to turn the enter-button on and off
Within the tool I miss the possibility to turn the enter button on and off for answering calls . If I am writing a longer message, I don't want the sentence to be sent after every enter, but only when it is ready. The option is available in other messaging apps which is very useful
Alena I noticed you had a similar request, so I will like to suggest you to like & follow this request.
"For now, by pressing "enter" any message is sent, which causes a lot of issues for operators when they are overloaded with incoming requests. Thus, would be awesome to have an opportunity to customize sending options for specific account. For instance:
- disable "enter" key as sending and allow it to be as "space" key, or spacing the text down.
- enabling sending only by pressing the button "send"
PLEASE note that it is very important for both: web + app!
Most services have function to preview text and make visible when customer/ or another agent is typing anything. That is an awesome feature! Would be so cool to have it :) "