Add Instagram Direct Messaging to channels?

I believe it would be a major addition if Instagram Direct Messaging was added to the possible channels! Customer support is already 95%, but with that in your portfolio, it would almost be too easy :)

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  • Thanks for sharing your suggestion! We are definitely planning to implement this, however Instagram has not yet created an official solution for this, as soon as they offer it, we will implement it in Trengo. 

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  • Hey, has there been any updates on this thread? 

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      • Tamara Berner
      • Product Specialist
      • Tamara_Berner
      • 1 yr ago
      • Reported - view

      Robin Verbelen Not yet, our expectancy is that Facebook is building a platform to combine the messaging channels they offer, including Instagram DM's and when they have this, the API will be accessible. 

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  • Hi, Instagram DM is now available in Facebook Messenger. When can we expect it in Trengo? Would be amazing. This is the final step to have all customer support in one place! :)

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      • Tamara Berner
      • Product Specialist
      • Tamara_Berner
      • 8 mths ago
      • 1
      • Reported - view

      Bas de Ruijter Hi Bas, thanks! It would be depending on the API. We have heard they are launching this and we've described for their early access list! 

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  • What is the expected time to finish receiving messages from instagram

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      • Tamara Berner
      • Product Specialist
      • Tamara_Berner
      • 4 mths ago
      • Reported - view

      Ahmed Shoulkami At this moment we are still waiting on the release from Facebook's side, so therefore we have no expected timeline yet.

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  • Facebook has launched the API for Instagram DM's. We are currently reviewing and defining the way we are going to implement this. Will keep you posted if there's more news! 

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    • Tamara Berner  this is great news :) 

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  • 3 mths agoLast active
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