Reports section improvements

The following numbers need to be added to reports AND exports ASAP

- First response time Agent (now it calculates the flowbot making response time 1 second)
- Resolution time Agent (same story with flowbot)
- Labels can be subtracted from other labels so that calculations can be made
- Create a dashboard that always runs. Now you have to do all the calculations again each time
- All agents need to be able to see their own KPI (view only)
- Did multiple agents work on one case? CHAT/EMAIL
- Team tracking

The export section seems to not work properly as it displays different numbers then the reports section (please look into this and fix)

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  • 1 yr agoLast active
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