It should be possible to unassign a ticket. If you by accident hit the assign to me button, you can't undo it, and make it appear in "new" again.
What would be possible is to use the "assign to team" feature, to reassign the message back to the team. This will place it in the "new" folder for that team.
Mark Just Thanks for your elaboration! I understand the point and will keep track of this post and keep you up to date if there's any news.
Tamara Berner I would also like this feature if possible please.