hyperlink to their profile (instagram, facebook, twitter)

When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user

the solution for now is, search on (instagram web page) and add the profile link to contact notes

Thanks

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  • comunicacion Thank you for your feedback. This is actually a bug that has already been reported, it should show the instagram handle rather than their profile name. A fix is being worked on by our development team as we speak, so hopefully this will be fixed still before Christmas :) I will let you know once this has been fixed!

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    • Daniela Backman Thanks Daniela! Keep in touch ;)

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  • comunicacion This issue has now been fixed! New Instagram DMs should come in with the handle instead of the name. Please do a hard refresh on Trengo to make sure the update works for you :)

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