Creating new ticket

Hi! We sometimes sends mail to our customer, like updating status on an order. Therefore creating a new ticket, via the Pen icon.

Would be very nice if, when we have entered customers e-mail, we could in someway see the conversation history with that customer, if  available. 

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  • Thanks for sharing Lennart. 

    For now it is already possible to see this, when clicking the pen icon use the "send later feature" before you start sending your email. This will add the ticket to a contact, and give you the opportunity to see the history. 

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