Default reminder time and dates
As of right now when trying to set a reminder for a message, the default schedule date is set to 7 days later. Usually our agents want to reply to something the next day in the morning or coming Monday.
Instead, I think it would be more useful to have like 3 default times and dates. Gmail does this very well with emails (see screenshot) where you have 'tomorrow morning', 'tomorrow afternoon' and 'monday morning' and an option to select a custom time and date yourself.