Reverse sort order to new > old + compose answer on top in ticket view

In ticket view, currently the sort order is old > new from top to bottom. In tickets wilt many messages, the agent needs to scroll all the way down to pick up the ticket and write a reply. It would be more efficient to reverse the sort order to new > old, enabling the agent to pick up the ticket and add a reply on top of the conversation, without the need to scroll at all.

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  • Thanks for sharing Rudy! We will keep track of this post and keep you up to date if there's any news. 

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  • 8 mths agoLast active
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