Update for a Queue feature within Voice

Whenever all the employees are already calling within Trengo, a customer will be redirected to Voicemail. We would love to add the following feature: 

  1. At this moment all our employees are occupied, please remain in our queue to talk to our first available caller. 
  2. If you don't wish to wait, press 1 to end this call and we will call you back.
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  • - edit: translated to English - 

    Thanks for sharing Alexander. We will keep track of the upvotes of this post and if there are any updates you'll be the first to know! 

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  • Or maybe even tell at what position the caller is in the queue. Like "You're the second caller in the queue."

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  • We have added this feature to our Roadmap, so it will be a feature we are going to research, but as for now I am not able to give you a specific deadline for the implementation. 

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  • Status In review
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  • 6 days agoLast active
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