Delay when sending/receiving email

I've heard from multiple employees in our organisation that, sometimes, there is a lot of delay between sending and receiving an email on the other end. Is this a know issue or is there a way to solve/troubleshoot this problem?

3replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Thanks for notifying us! We would like to research this matter. Whenever your employees notify the delay, it would be great to receive the following information on 

    - the moment the delay occurred. 

    - is it concerning inboud our outbound emails. 


    This way we can better research the cause of the situation. 

    • Tamara Berner Just now I had issues (outlook beta). An email was received in outlook at 10:57, but is showed up in Trengo (along with several others at the same time) at 14:23. It only concernes inbound email as far as I know

    • Giovanni van Baal Thanks for sharing Giovanni! We are currently researching the delay situation. We will keep you posted as soon as there is more information! 

Like Follow
  • Status Confirmed
  • 5 mths agoLast active
  • 3Replies
  • 24Views
  • 2 Following