Preserving labels after merging conversations

After merging conversations, previously added labels are deleted. We would like to see the labels preserved after merging.

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  • Thank you for submitting! 

    Could you please elaborate on your wish? I've tested merging two conversations after I've added a label and the label remained after the merge, but I might have the wrong impression of your idea. 

    • Tamara Berner Suppose you label conversation 1, and add conversation 2 to it later. After merging, the previously assigned labels disappeared.

      • Tamara Berner
      • Product Specialist
      • Tamara_Berner
      • 1 yr ago
      • 1
      • Reported - view

      Hogeschool Windesheim Thank you for the explanation. I've tested and confirmed this! We will look into this. 

      Like 1
  • Labels are now preserved when merging a conversation! 

    Like 1
    • Tamara Berner Great! Thanks!

      Like 1
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  • Status Solved
  • 1 yr agoLast active
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