Variables in quickreplies

Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.

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  • Thanks for sharing this wish! Sounds like a great feature to improve our quick replies. In the meantime, you can always choose to have manual variable. In certain quick replies I use to type [company information] for example, so I can adjust it manually with the right information when I insert a Quick reply. 

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  • We now choose to make quick replies for every brand. But its a lot of management. We hope this feature comes soon.

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  • Eric van Wenkop I noticed you wanted the same, please like & follow this topic and make sure to not miss out any updates concerning this feature. 

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      • Eric van Wenkop
      • Owner at Kabeldirect.nl 🔌
      • Eric_van_Wenkop
      • 1 mth ago
      • Reported - view

      Tamara Berner we would like to use [ticket_number] in quick replies as an example.

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  • If this would be possible also for the ordernummers and products it would be amazing!

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  • We tried to put the tags [agent.first_name] [agent.last_name] in a quick reply, like in our e-mail signature, but unfortunately that's not possible.

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  • Tony I noticed you had some great ideas on variables or [tags] for quick replies as well, can you please add them here and follow this post, so we can keep track of this and keep you informed?

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