Allow exporting of CSAT comments

I have noticed that one is unable to export CSAT responses via the export feature. The responses can only be accessed via the report dashboard and this is not ideal. When there are so many CSAT responses you might want to do more analysis of the feedback and it would be important to have the individual comments field in your Excel rather than switching back and forth in Excel and Trengo report dashboard.

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  • does anyone know if they are available via the API?

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      • Charlotte Beenen
      • Product Support Specialist
      • Charlotte_Beenen
      • 5 mths ago
      • Reported - view

      Hi there  Luke Dodd ! Thanks for your question 馃槉 i have checked with our team but the comments are not available through the API - you can however try retrieving them with a webhook if you have an in-developer who likes to build custom coding! Otherwise the quickest way is to literally copy paste the data from the CSAT tab from the reports page into for example an Excel sheet. 

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  • Hi Anouk Smit ! I saw you left a similar post concerning this topic - feel free to like and follow the post and leave a comment. I have deleted your other post in order to maintain visibility and avoid duplicate posts 馃槉

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  • this is urgent 

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      • Charlotte Beenen
      • Product Support Specialist
      • Charlotte_Beenen
      • 5 mths ago
      • Reported - view

      Ahmed Shoulkami thanks for leaving a comment! We will monitor the demand for this feature and will update you here once there are developments regarding implementing such a feature!

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