Automated Forwarding with message
Hi... I need to be able to always forward certain messages based on criteria but also add a short, preset message before it is sent. Like I could if forwarding an email manually. Also to be able to add a 'cc' address as well as a main email forward address. Is that something you could add? Thanks
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Hi Tim,
Thanks! We are currently working on adding new Rules conditions: Outbound & closed. This gives you the opportunity to create rules with certain conditions to auto forward information.
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Tamara Berner Sounds good thanks Tamara. Please let me know when it might be ready to try or test. Cheers
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Tim B We have just launched the possibility to add rules on outbound and/or closed. Please let me know if you were able to create a solution on this.
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Tamara Berner Hi Tamara... thanks for letting me know. I just tried to set up a rule that I thought might do what I want but its not. I tried to add 'send a message' where you can type text in, but that seems to only go back to the sender? What I need it to forward it on (with attachment and a message) to two addresses. I tried adding in 'forward to email' but that doesn't include the message text I wrote. Am I missing something or doing it incorrectly?
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Tim B Thanks for adding. I have just tested this and you wouldn't be able to add the extra message, I checked, but the rich HTML message will be send to the original receiver, however, the forwarding action of a rule did forward the actual message in my case. Would it be possible for you to reach out to team@trengo.com so me & the customer happiness can look in your case?
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Tamara Berner Ok thanks Tamara.. will do.
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