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Thanks for sharing this idea Henk! Just to clarify: would you like to see the number of unread or unanswered messages in the left side bar? We don't store data about read/unread messages but being able to see how many messages still need to be answered would be a nice addition. I'll keep you posted!
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Aga Wenska Hi Aga, This should be the number of unanswered messages. (maybe by counting unassigned and open?)
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Henk Tompot Hi Henk, I understand! I will keep you posted about this one. In the meantime I suggest you get in touch with our support team in order to get some tips about keeping your inbox organised 🤓
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Yes! This would be awesome. I'm getting stressed out seeing such high numbers behind "Assigned to you". My monkeybrain interprets this a "tasks to do".
Maybe make it a choice? See the total amount, see the unanswered amounts or see both (like 2/81 ... two unanswered and 81 messages).
Next to "Assigned to you" I just would like to see how many unanswered mails it has. But after the different labels I would like to see the total amount of open messages. A label in our company can be "Bugs", or "Leads", of "Upsells". And I always want to see how many tickets we have in upsells and leads because it tells me how many unused opportunities there are.
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Eduard Wustenveld Hi Eduard, thanks for supporting this idea!
I think I have a suggestion for you regarding an overview where labels are involved. With views you can create personalised folders showing tickets only with certain labels or assigned to a certain agent.
By the way, in order to keep you tickets organised I suggest to close tickets which are already answered (they can always be re-opened by reminders). This way only the unanswered ones will remain open. -
Aga Wenska View do not work for me. The don't have a number after their label and the conditions are useless in my case. There is no way I can create a view if I want to see all tickets assigned to me that have not been answered.
If I look at the conditions in "rules" there are much more. I can make a rule that adds a label if a mail is unanswered so I can add that label as a condition for my view. But that is kinda dirty :)
I only close tickets that are closed ... if I answer a ticket it does not mean the case is closed. It just means I have answered a question, or asked a question to know more about the problem my client is facing. I need to know which questions are not answered and which clients still have issues with something.
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