Improve the error handling in case of message couldn't be send.

Currently the only way to get the information that a message was not send successfully, is an entry in the notification center, which can be overloaded by other notifications. There is also a time delay which means the ticket could already be closed automatically or manually.

I would like have a better way to get notified about this type of events because they are much more critical my operation then the other types of notifications in the notification center.

This issue appears regularly in case of email channel when the email address is invalid or the email attachment is to big for the receiver, etc...


I see multiple ways to get this improved

1. add the "Failure" or "Error" type to the webhook types. Thas way i can handle the automatically based on the customer type 

2. create the possibility to filter notifications based on notification type in the notifications center

3. Send a notification Email to a specifid email address

4. Create a Automation Rule Condition to be able to react dynamically the error.

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  • Hey  Erwin ! Thank you for sharing your ideas and suggestions on this topic 😊 We will monitor the demand for this feature and will update you here once there are developments regarding implementing such a feature!

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