Enable "bot messages" via the API

We have certain automations that work directly with the Whatsapp For Business API in Trengo, these automations send messages to customers. Right now we add this messages to the conversation in the form of "internal comments" but it would be ideal to be able to add them as "bot messages" such as the ones sent by Trengo automations. I know we could use the API to send the messages, but that's not an option for us.
Like
Follow
2replies