Enable "bot messages" via the API

We have certain automations that work directly with the Whatsapp For Business API in Trengo, these automations send messages to customers. Right now we add this messages to the conversation in the form of "internal comments" but it would be ideal to be able to add them as "bot messages" such as the ones sent by Trengo automations. I know we could use the API to send the messages, but that's not an option for us.

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  • Hi John, 

     

    Thank you for your message. If using the API to send automated messages is not what you are looking for I am not sure if I understand what you mean exactly. Can you explain what you are looking for / show me what you are trying to achieve so I can see how I can help you with this? 

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    • Tamara Berner We've developed our own internal API that helps us track our customer's conversations and send messages, messages aren't always templated so Trengo's API isn't enough for this.

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